Thursday, June 23, 2011

Access to Care: Value Stream Mapping Report-Out Friday, June 24 in Richmond, Martinez and Pittsburg

See the slideshow here.

Contra Costa Regional Medical Center and Health Centers
              Mapping the Appointments Value Stream
On Friday, June 24, 2011, a Value Stream Mapping team will report on a week of analysis focused on improving access to Contra Costa Health Services’ Appointments. Staff and the public are invited to attend a presentation at one of the following locations:

​Richmond Health Center 7:30 am
​Contra Costa Regional Medical Center 10:00 am
​Pittsburg Health Center 12:15 pm
​Staff and community members are mapping the current state of Appointments from the perspective of the patient’s experience. During subsequent Rapid Improvement Events (Kaizen) over the next few months, synergistic teams will plan, test and launch innovative solutions to improve access to care throughout our health system. Results will be measured against the current state to provide powerful evidence of actual improvement.
Please join me to hear from the team this Friday as they present the results of their work.

Sunday, June 12, 2011

Happy Birthday MHCC

I was honored to spend the evening celebrating the 35th Birthday of Mental Health Consumer Concerns, the nations oldest consumer advocacy organization. It was a night filled with stories of courage and hope. I was humbled as I listened to accounts of amazing people overcoming what seemed impossible barriers. Far too many of these barriers come from the healthcare system itself. We have much to learn from those who use our system. Happy Birthday, MHCC.
Mental Health Provider of the Year, John Allen with John Gragnani
Contra Costa Health Services Mental Health Director (retiring), Donna Wigand with CCC Senior Deputy County Administrator, Dorothy Sansoe
Mother, Patient and Family Advocate and CCRMC Healthcare Partner, Teresa Pasquini, Dorothy Sansoe, myself and MHCC Executive Director, Consumer Advocate and CCRMC Healthcare Parter, Brenda Crawford
John Gragnani, Brenda Crawford
Wonderful to see Donna and Dorothy
The founders of the Contra Costa Regional Medical Center Healthcare Partnership! Teresa Pasquini, Patient and Family Advocate and NAMI member, Dave Kahler and Brenda Crawford
Loved the Big Band
California State Senator, Mark DeSaulnier, a fierce and unyielding advocate for health for all
It was fantastic to run into Stan. Stan is one of the community members who redesigned and painted the entry to the Psychiatric Emergency Services.

Thursday, June 9, 2011

All employees and partners,
Hear what others are saying about the amazing work you do every day.