I was honored to join the Chair of our Behavioral Healthcare Partnership, Teresa Pasquini, on a webinar with the National Association of Public Hospitals yesterday to discuss the importance of patients and family members as equal partners in our system. Paul Levy, former CEO of Beth Israel Deaconess Medical Center, author of "Goal Play! Leadership Lessons from the Soccer Field" and advocate for patient-driven care, eliminating preventable harm, transparency of clinical outcomes, and front-line driven process improvement was also in the room. Paul is an avid blogger and wrote about Teresa's comments. Here is an excert from his blog post:
"Nothing is scarier than the health system when your child is sick. Please, don't be afraid of an an angry mom or patient. Invite family members like mine to tell you our experiences and let us help you create solutions. Nobody comes to work to harm others. We are the expert system navigators and we will help you design a better system for all." Click here to read his full post.
If you're interested in learning more about our work with patients and families you can find more information on our Patient and Family Partner webpage. I've also included a short video below so you can hear from some of our Partners about how they are improving CCRMC and the Health Centers. We welcome your perspective and hope you will consider joining our team.
More very soon,
Happy Holidays from Mark Graban & LeanBlog.org
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