Here is a post from Lindsey Marshall at NAPH, who recently joined us at CCRMC to learn more about our improvement efforts.
"During the week of October 25, I had the opportunity to visit Contra Costa Health Services in Martinez, CA, to observe a week-long “Kaizen” quality improvement event focusing on perinatal care. The Kaizen method, derived from Japanese management concepts, means change (“Kai”) to become good (“Zen”). Above all, the Kaizen method focuses on helping employees learn to spot and eliminate waste in business processes. Over the past year, Contra Costa has adopted the Kaizen method to support them in improving key service lines, including psychiatric care programs and perinatal care. While attending this event, I learned how Contra Costa is using Kaizen to identify waste and strategies for improvement in perinatal care. I also came away with observations about the value of this type of work for safety net hospitals...." Continue reading the entire post on the NAPH blog Safety Net Matters.