
As a review, in October 2010 a team of physicians, nurses and social workers from the medical center, health centers, Healthy Start and public health performed approximately 50 patient observations and time studies of the patient experience from the prenatal visits, through delivery and ending with the first post partum visit. From these observations, the team created a current state map of what our patients experience during their care across the entire care experience. The current state was critically evaluated to determine a vision of our future state.
Please join us this morning in the CCRMC lobby at 10:00 am to learn more about the work of your colleagues and our patient and family partners as they draw on science and the energy and creativity of each other to continuously improve our health system.
Anna
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