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In summary, the team formed three work groups:
3. Advice Unit
The Flow team tested use of a triage system for MD access and sorting of calls.
Several ideas were considered around creation of truly patient-centered medical homes. The team has planned to test the proposed standard work with one physician in the first week of October.
Other test conducted this week included utilization of a MD in the Advice Unit. Based on national standards and protocols the team tested directing calls to an MD for intervention.