Thursday, July 11, 2013

Ambulatory Care Redesign Learning Session One

I have spent the last two days with frontline staff engaged in our Ambulatory Care Redesign project and I am energized and inspired by their efforts.   

The Ambulatory Care Redesign will improve how we deliver outpatient care by combining best practices with optimal care experiences for the best patient outcomes. Planning for this year-long effort began in early May in partnership with the Institute for Healthcare Improvement (IHI). The IHI joined staff this week as they came together for the first of our group sessions to use improvement tools and share design ideas and best practices for creating patient-centered health homes.

The five teams working on this are made up of staff from a mix of small, medium and large sites and initially includes our Pittsburg, Concord, Martinez, and West County health centers and North Richmond Center for Health. Though the work is challenging, the teams are excited and committed to transforming our system, and so am I.

Below is a slideshow of the teams at work:

I talk more about our Ambulatory Care Redesign effort and other ongoing work at our Regional Medical Center and Health Centers in the July edition of our newsletter, The Update.

More very soon,

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