Inspiring Design: Teams at Contra Costa Regional Medical Center (CCRMC) are drawing inspiration from IDEO Method Cards to create a place, space, or mechanism that increases the visibility of our performance and improvement data here at CCRMC.
Some might ask why we want to do such a thing? To answer, let us look to the Associates for Process Improvement Model For Improvement (MFI), the model for change we use here at CCRMC.
The MFI consists of three questions:
1. What are we trying to accomplish?
Improvement requires setting aims. The aim should be time-specific and measurable; it should also define the specific population of patients that will be affected.
2. How will we know that a change is an improvement?
Teams use quantitative measures to determine if a specific change actually leads to an improvement.
3. What changes can we make that will result in an improvement?
All improvement requires making changes, but not all changes result in improvement. Organizations therefore must identify the changes that are most likely to result in improvement.
If we can't see it, we can't measure it. If we can't measure it, we can't improve it. It is out of the deepest respect for those we serve and the talented and spirited staff, that we must understand our performance and ensure what we are doing is in fact leading to improvement.
Innovation teams will report back this morning at Contra Costa Regional Medical Center, Building One, Conference Room One at 9:00 AM.
I'm anxious to see what the teams have come up with and their thoughts on the use of the IDEO Method Cards. Please join me to hear what the teams have come up with. Your input is not only welcome, it's essential to our success.