Friday, February 4, 2011

Perinatal Kaizen Report Out

Thank you for joining me at the Perinatal Kaizen Report Out this morning in the CCRMC lobby. This was the second of six monthly Kaizen/Rapid Improvement Events targeted to improve processes throughout the perinatal experience in the medical center and health centers.In "Healthy People 2020" released in December of 2010, the U.S. Department of Health and Human Services released the new 10-year goals for our nation's health - and supporting breast-feeding is prominent among them. By 2020, the goals call for increasing the percentage of Baby Friendly Hospitals to 8%. Contra Costa Health Services is committed to providing quality patient-centered care.

As a review, in October 2010 a team of physicians, nurses and social workers from the medical center, health centers, Healthy Start and public health performed approximately 50 patient observations and time studies of the patient experience from the prenatal visits, through delivery and ending with the first post partum visit. From these observations, the team created a current state map of what our patients experience during their care across the entire care experience. The current state was critically evaluated to determine a vision of our future state. Attached below is an A3 which describes the plan for improvement over the next year.This week representatives of the Post Partum Inpatient Care Experience, which includes patient partners, are working together to develop and test improvement strategies for the inpatient Post Partum Patient Experience, including medication safety, education, and tubal ligations.

I will post a summary of the report in the next few days so you can learn more about the work of your colleagues and our patient and family partners as they draw on science and the energy and creativity of each other to continuously improve our health system.


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