Wednesday, February 27, 2013

A Mother Knows

I was honored to join the Chair of our Behavioral Healthcare Partnership, Teresa Pasquini, on a webinar with the National Association of Public Hospitals yesterday to discuss the importance of patients and family members as equal partners in our system. Paul Levy, former CEO of Beth Israel Deaconess Medical Center, author of "Goal Play! Leadership Lessons from the Soccer Field" and advocate for patient-driven care, eliminating preventable harm, transparency of clinical outcomes, and front-line driven process improvement was also in the room. Paul is an avid blogger and wrote about Teresa's comments. Here is an excert from his blog post:

"Nothing is scarier than the health system when your child is sick. Please, don't be afraid of an an angry mom or patient. Invite family members like mine to tell you our experiences and let us help you create solutions. Nobody comes to work to harm others. We are the expert system navigators and we will help you design a better system for all."  Click here to read his full post.

If you're interested in learning more about our work with patients and families you can find more information on our Patient and Family Partner webpage. I've also included a short video below so you can hear from some of our Partners about how they are improving CCRMC and the Health Centers. We welcome your perspective and hope you will consider joining our team.

More very soon,

Tuesday, February 26, 2013

Patient Centered Health Home Value Stream Mapping Report Out this Friday

How can we make the clinic experience better for our patients and staff?

Strong Primary Care = Patient and Family-Centered Care
You are all invited to join this Friday's Primary Care Value Stream Mapping Report Out Presentation on March 1, 2013.
A multidisciplinary team from across the health centers came together this week to critically observe and analyze the current state of our clinic system experience, identify the gaps and design the ideal future state to guide our improvement work moving forward.

This is complex work. We are reaching far outside the walls of the medical center (CCRMC) into the health centers (clinics) and the health plan (CCHP). This is not easy work. It takes willingness, courage, caring and honesty to engage in a change effort. Additionally, it takes constancy of purpose and discipline.

Please join me in support of our colleagues and our partners for their hard work this week. This is an important opportunity to hear about the plan for future rapid improvement events to improve primary care at our health centers for patients and staff.  

Report Out Locations/Times:

Friday, March 1, 2013

West County Health Center Conference Room: 7:45-8:15am
CCRMC Lobby: 10-10:30am
Pittsburg Health Center Cypress Room: 12:15-12:45pm

I look forward to seeing you there!

More very soon,

Monday, February 25, 2013

CCRMC welcomes Paul Levy

We have a very special guest speaking on the CCRMC campus Tuesday, February 26.

Paul Levy, author and former CEO of Beth Israel Deaconess Medical Center in Boston, will be sharing his insights on the principles of servant leadership and their application in building high-performance teams. He is an internationally recognized advocate for patient-driven care, eliminating preventable harm, transparency of clinical outcomes, and front-line driven process improvement.

Mr. Levy’s 2012 book, Goal Play! Leadership Lessons from the Soccer Field, offers insights from sports, health care, business and government to help leaders get better outcomes. As a practical guide to improved leadership, his book highlights unconventional thinking and actions that can be used to bring about outstanding results. He also is an avid blogger.
Please join me for his presentation at noon Tuesday in the Building One Conference Room, Martinez Health Center on the CCRMC campus.