Wednesday, February 27, 2013

A Mother Knows

I was honored to join the Chair of our Behavioral Healthcare Partnership, Teresa Pasquini, on a webinar with the National Association of Public Hospitals yesterday to discuss the importance of patients and family members as equal partners in our system. Paul Levy, former CEO of Beth Israel Deaconess Medical Center, author of "Goal Play! Leadership Lessons from the Soccer Field" and advocate for patient-driven care, eliminating preventable harm, transparency of clinical outcomes, and front-line driven process improvement was also in the room. Paul is an avid blogger and wrote about Teresa's comments. Here is an excert from his blog post:

"Nothing is scarier than the health system when your child is sick. Please, don't be afraid of an an angry mom or patient. Invite family members like mine to tell you our experiences and let us help you create solutions. Nobody comes to work to harm others. We are the expert system navigators and we will help you design a better system for all."  Click here to read his full post.

If you're interested in learning more about our work with patients and families you can find more information on our Patient and Family Partner webpage. I've also included a short video below so you can hear from some of our Partners about how they are improving CCRMC and the Health Centers. We welcome your perspective and hope you will consider joining our team.

More very soon,

1 comment:

  1. It was an honor to join Anna Roth and Paul Levy for the NAPH Webinar to share my family story and a journey of hope. It is the leadership of visionaries like these two that will help us all remember not to ever give up. I am grateful for their their support and respect for my story. Time constraints did not allow me to highlight some of the Key lessons that I have learned from the Healthcare Partnership with Contra Costa Regional Medical Center. I share those here:
    • Debunk the Myth of the Angry Mom. We can get beyond our own pain and see system pain.
    • Recognize our expertise even though we may not have letters behind our name. Sometimes the most important letters behind a name are M.O.M.
    • We want to be supported not trained.
    • Help us focus on the work and remember that we are often juggling self-care and/or care giving.
    • We want to learn together and teach together.
    • We want to know that we are valued.
    • We want to be asked what matters and go deep.
    • Keep it real because we know if you are not authentic.
    • Assume good intentions from both staff and patients and families.
    • Avoid blame and shame.
    • Get comfortable with being uncomfortable.
    • If you make a mistake-apologize and move on.
    • Giving up is NOT an option.
    • Share your passion for this work.
    • Spread the joy.