Wednesday, May 29, 2013

Ambulatory Care Redesign Rapid Improvment Event (Kaizen): Referrals

Last week a team of four Care Coordinators, a Clinic Coordinator, a Provider, and one of our patient partners, Amanda, came together to work on our external referral process. This process starts when a provider initiates a referral for a clinical need outside of our eight health centers and ends when results have been received from the organization where the patient was seen. Referrals for services outside of our system have the potential to be highly complex with multiple hand-offs.

As an organization we are in pursuit of a patient-centered referral process that is free of defects and unneeded waits. To reach this future state the team is developing a process for tracking and coordinating all external referrals. This referral process is an integral piece of constructing our health homes in Contra Costa. The process is being tested and refined in the Martinez Health Center with a plan to spread it in the coming months. If you want to learn more please feel free to contact the Lean Promotion Office. Thanks to all who joined one of the report out presentations. For those who were unable to make it, I have included the slides above. 

More very soon, 

No comments:

Post a Comment