"You See"

PH 290.6 bSpace is now open!
I'm looking forward to a great semester.

Jeff Selberg and Mike Rona to join CCRMC Access Kaizen Report Out this Friday, July 22

Greetings,

I'm excited to have joining us this Friday at the CCRMC report out, Jeff Selburg, Executive Vice President and COO of the Institute for Healthcare Improvement, and Mike Rona, President and CEO of Rona Consulting. Please support the work of your colleagues and our patient and family partners as they draw on science and the energy and creativity of each other to continuously improve our health system.

As a reminder, in June a team of representatives from across our system and the community mapped the appointment process to observe and quantify how much time is seen as “value” for the patients when they are seeking an appointment. Ideas were then generated from the team about improvements that could be made to create an ideal “future state.”

Using the future state as a guide, three one-week long rapid improvement events (Kaizens) were planned. A recurring premise throughout the three planned improvement events (Kaizens) is creating a system that delivers the right care, in the right place, at the right time. The plan is presented on the A3 here. You should be able to click the A3 to better view it.

This week, your colleagues have been working with the Advice Nurse Unit. They are testing alternative models of service. One idea being tested is an Advice-Nurse-referred phone call from a virtually-embedded physician using evidence-based, national standards. Teams are also testing a revised message for incoming callers with clear direction for calls that are unrelated to the Advice Nurse Unit. A third area of work is focused on the Patient-Centered Medical Home model. In one clinic, the team will test a virtual liaison for a number of roles. These roles include; primary care providers, advice nurse, medical social worker, appointment unit representative, and care coordinator. Several other possible roles are also being considered for testing.

In summary, your colleagues are bringing together ideas from across our system and from science to test alternative models of care with three aims;

Better Care: Improve the overall quality, by making health care more patient-centered, reliable, accessible, and safe.

Healthy People and Communities: Improve the health of the population by supporting proven interventions to address behavioral, social, and environmental determinants of health in addition to delivering higher-quality care.

Affordable Care: Reduce the cost of quality health care for individuals, families, employers, and local government.

You are invited to attend one of the three Kaizen Report Outs that will take place on Friday, July 22, 2011, as follows:
7:45 am Richmond Health Center lobby
12:15 pm Pittsburg Health Center lobby
1:45 pm Contra Costa Regional Medical Center lobby

Hope to see you there.
Anna

Just plain good.

Access to Care: Value Stream Mapping Report-Out Friday, June 24 in Richmond, Martinez and Pittsburg

See the slideshow here.

Contra Costa Regional Medical Center and Health Centers
              Mapping the Appointments Value Stream
 
On Friday, June 24, 2011, a Value Stream Mapping team will report on a week of analysis focused on improving access to Contra Costa Health Services’ Appointments. Staff and the public are invited to attend a presentation at one of the following locations:
​
​Richmond Health Center 7:30 am
​Contra Costa Regional Medical Center 10:00 am
​Pittsburg Health Center 12:15 pm
 
​Staff and community members are mapping the current state of Appointments from the perspective of the patient’s experience. During subsequent Rapid Improvement Events (Kaizen) over the next few months, synergistic teams will plan, test and launch innovative solutions to improve access to care throughout our health system. Results will be measured against the current state to provide powerful evidence of actual improvement.
 
Please join me to hear from the team this Friday as they present the results of their work.
Anna
 
 

CCRMC and Contra Costa Health Centers Epic Kick Off

Happy Birthday MHCC

I was honored to spend the evening celebrating the 35th Birthday of Mental Health Consumer Concerns, the nations oldest consumer advocacy organization. It was a night filled with stories of courage and hope. I was humbled as I listened to accounts of amazing people overcoming what seemed impossible barriers. Far too many of these barriers come from the healthcare system itself. We have much to learn from those who use our system. Happy Birthday, MHCC.

Mental Health Provider of the Year, John Allen with John Gragnani

Contra Costa Health Services Mental Health Director (retiring), Donna Wigand with CCC Senior Deputy County Administrator, Dorothy Sansoe

Mother, Patient and Family Advocate and CCRMC Healthcare Partner, Teresa Pasquini, Dorothy Sansoe, myself and MHCC Executive Director, Consumer Advocate and CCRMC Healthcare Parter, Brenda Crawford

John Gragnani, Brenda Crawford

Wonderful to see Donna and Dorothy

The founders of the Contra Costa Regional Medical Center Healthcare Partnership! Teresa Pasquini, Patient and Family Advocate and NAMI member, Dave Kahler and Brenda Crawford

Loved the Big Band

California State Senator, Mark DeSaulnier, a fierce and unyielding advocate for health for all

It was fantastic to run into Stan. Stan is one of the community members who redesigned and painted the entry to the Psychiatric Emergency Services.

All employees and partners,
Hear what others are saying about the amazing work you do every day.