As background, on March 26th, a multidisciplinary team came together and conducted an in-depth analysis (value stream mapping) of the transition periods that patients experience going through a hospitalization. This involved looking at the entire experience of care. The team began examining the care experience from the time a decision was made to admit a person in the ER, through the hospitalization, and then to the first follow-up appointment after discharge. Based on their observations, they were able to build a current state map that displayed the steps in the process. After reviewing these steps and assigning value - from a patient’s perspective (this is key) - the team developed a future state map that, while nested in science, embodies what patients want the process to look like within the next twelve months. Lastly, a Team Charter, also known as an A3-T, was developed to provide a detailed summary of our target metrics, proposed actions, and the sequence of Kaizen events that would help improve the process. Here are the slides from last report out.
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| CCRMC and HC Seamless Care Transitions March 30, 2012 |
During this Rapid Improvement/Kaizen event the team will be focusing on patient education and communication during a hospitalization. The team, which is made up of front line providers and patients, will refine the education delivery that we provide to patients and establish a structure for accountability. During the value- stream- mapping observations it was common for the majority of patient education to happen during admission and discharge. One of the aims of this week is to standardize the pace at which information is provided to patients. The team will also address education prioritization. Specifically the team hopes to create a system that produces shared understanding of where to concentrate education efforts. What we hope to produce is a system that reliably delivers the information that people need and want. I’m looking forward to the innovative ideas that I know the team will test during the week as they work to improve experience of care in our health system.
Kickoff and open-to-all learning session is tomorrow, MONDAYApril 23, at CCRMC 11:00 AM- 1:00 PM
The Rapid Improvement Event (Kaizen) Reports are FRIDAY, April 27th at:
- 7:45-8:15 AM - Richmond Health Center Lobby
- 10-10:30 AM - CCRMC Hospital Lobby
- 12:15 - 12:45 PM - Pittsburg Health Center Lobby
More very soon...
Anna
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